What does a seven year waiting list mean?

In the 90’s, the national telecoms operator of India had a seven year waiting list for fixed lines.

Seven years. That’s how long you waited before they would install your line.

Eventually someone asked the minister of telecoms what he was going to do about this terrible service.

His response was bemusement.

“What do you mean “terrible service”? We have such a great product that we have a seven year waiting list!”

It’s easy to think you’re doing a great job when demand outstrips supply.

But when competition arrives, you’ll be out of business soon.

A seven year waiting list is never a good thing.

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