Act as if

If you want to be best speaker, act as if you already are. If you want to have more empathy, act as if you’re someone who really listens. If you want to be a patient person, act as if you’re patient. Acting is not faking. You’re simply practicing. You’re getting your mindset right so that…

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There should be no conflict between customer experience and shareholder returns

If you give your customer a great experience, it’s always good for your shareholders. Great customer experience = loyal customers = more customers = more revenue = more profits = more dividends. If you find yourself in a situation where your customer experience is not aligned with your shareholder returns, you’re doing something wrong. Maybe…

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Give bad news early

Good news is great to deliver, but the timing generally has no impact on the news itself. Whether early or late, it’s still good news. Bad news is a different story. Bad news triggers action, which in turn can mitigate the negative turn of events. The later bad news delivered, the less events can be…

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Give her just one more chance

Sometimes she just isn’t the person for your company. Move on. But sometimes she is. She just needs one more chance. Better that that to go through cost and hassle or firing her and hiring someone new. Give her just one more chance.

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Keep knocking on doors

As with sales, raising capital is a numbers game. The more doors you knock on, the higher the odds of success. Keep enthusiastic. Keep tweaking your pitch. Keep knocking on doors.

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You gotta keep trusting people

It doesn’t matter if your trust is betrayed. You gotta keep trusting. It’s the only way to make money AND have a life. Otherwise you’ll never have partners, and you’ll always have to do everything yourself. Put in place checks and balances. Verify. And then trust.

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Don’t gloat

You won the race. Well done. Don’t gloat. It can only make an enemy. Someone who wishes for your future fall. What upside is there in that? Rather minimise enemies. Don’t gloat.

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Don’t rush so much

Force yourself to walk slowly. Force yourself to stick to the speed limit. Force yourself to chew your food properly. Always leave enough time between meetings.  Wake up early to get a head-start on the day. Rushing around is for busy fools.  You’re so busy rushing that you can’t see what’s important to your business…

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Respect 

When you’re young it’s harder to understand the importance of respect.  You learn it by rote: Respect your elders, respect the other sex, respect other races, respect other religions, be polite, say please & thank you. But you don’t really understand what it means. When you leave home and start your career, there’s no one…

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You gotta do what you gotta do

Maybe you have to fire a friend. Maybe you have to move into a cubicle. Maybe you have to cancel your long-planned family holiday. Whatever the price you have to pay, accept it as the price of being an entrepreneur. No one else can make the hard decisions. No one else can do what has…

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Set the example

If you want staff to prepare for meetings, then you better prepare for meetings. If you want staff to be polite & professional, then you better be polite & professional. If you want staff to be early, then you better be early. Whatever it is that you want of your team, you better be that…

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