No matter the fight, be zen

Customer shouting at you.

Shareholder insulting you.

Employee delivering bad news.

Doesn’t matter what irks, don’t let it get to you.

Be zen.

Be calm, collected, non-reactive.

Let it wash over you.

Getting upset doesn’t let you respond better.

And it makes you look bad.

There is no upside to letting others upset you.

No matter the fight, be zen