Get your hands dirty

It’s easy to sit in the ivory tower and preach from afar.

But that’s not the way to understand your business and your people.

The best way to know what’s going on is to roll up your sleeves, and get your hands into the detail.

Look at the detail of your financial records.

Accompany your team to the client.

Phone a customer in arrears.

Dip in and get your hands dirty.