Practice really listening to what people say

Listening is a skill.

You need to practice it.

Get into the habit of concentrating on what the other person is saying.

Listen, instead of wait for your turn to speak.

Truly focus. Pay attention.

Get into his/her mind.

If you don’t listen, don’t be surprised if you lose your customer, investor, partner, employer.

If you do listen, you won’t be surprised by anything.